Technical Support Services

Get round the clock consumer-focused technical support services
  • Get real-time technical support from issue to resolution 24/7.
  • Technical support services specifically tailored to your needs.
  • Save cost and increase customer satisfaction with enhanced technologies.
Discuss your project

Technical Support Services
Tanbits Offers

Unlock technology’s full potential for all your needs including compute, storage, cloud, and customer support.

Live Chat Support

Avail your queries quickly and accurately in real-time by outsourcing live chat support services. Customers demand live chat support mostly to solve their issues instantly. With Tanbits technical support you can build AI-based live chatbots or get a 24/7 live chat support team. Give your customers a reason to stay.

IT Maintenance

Cut your costs and boost performance with IT maintenance service for server, storage, and network devices leveraging onsite and remote support from Tanbits. Our comprehensive IT maintenance portfolio is comprehensively designed to meet your specific business needs.

IT Support Services

Simplify IT support for multivendor environment with comprehensive integrated services. Our team handles your product as if they are our own. We put the efforts into getting to know your software in a proactive manner, how their team and organization work to provide you with the best support throughout.

Software Support Services

Accelerate issue resolution, prevent outages, and meet service level requirements with onsite as well as remote software support services. At Tanbits, we have a dedicated quality assurance department to thoroughly check every crafted software. We ensure that you keep on doing what you do best and let us take care of the rest.

Hire Support Technicians

Choose How YOU WANT to Collaborate

Project-Based

Hire Developers on Hourly Basis

Dedicated Team of Developers

I'm not sure

OUR PORTFOLIO

Expand Your Digital Presence With Us

TanBits Employs highly experienced Backend, Frond and Mobile Application developers that feel pride
in developing highly scalable and elegant Web and Mobile applications for our clients.

Leverage Three-Tiered Technical Support

Working with Tanbits, you ensure predictably successful results each time. Our streamlined and thorough processes keep us competitive. Tanbits strives to optimize the Technical process to make sure your time and investment are utilized most efficiently. By simplifying our strategies, we make outsourcing Technical Support Services the best experience for you and your customers.

Basic Helpdesk

Issues dedection, Basic Support

Advanced Level

Product Support and Technical Support

Specialist Level

Product/Application Improvement

Technical Support and Service
Tools and Technologies

LiveChat

AnyDesk

Avatier

FreshDesk

GetResponse

Groovy

Jira

Slack

Sprout Social

TeamViewer

UserLane

Zoho

Frequently Asked Questions

Technical support engineers are responsible for overseeing and maintaining the company’s hardware and software infrastructures. They also assist customers in resolving technical issues concerning their software applications or accounts. Among other duties, they are responsible for diagnosing and troubleshooting technical problems.

Technical support engineers require the following skill-set:

  • Logical thinking
  • Programming languages and data analysis
  • Knowledgeable about various software and operating systems
  • Problem solving and soft skills
  • Network security, understanding source code, writing commands and workflow processes

Technical support services can cost somewhere between $65 to $80 per hour or even more. It all depends on the experience, complexity of the situation along with the total time needed to fix the issue. But if you are looking to hire a dedicated team, the overall cost would be less than what you would otherwise pay to individuals.

Technical support responsibilities include the following:

  • Diagnosing and troubleshooting technical problems
  • Monitoring system and software performance
  • Assisting customers with software malfunctions
  • Resolving network issues
  • Installing and configuring hardware/software

We Would Love
To Hear From
YOU

Feel free to reach out if you want to
collaborate with us, or simply have a call

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